Frequently Asked Questions

  • Your private health fund card. Our HICAPS functionality enables you to immediately claim part or all of your consult fee, depending on your extras cover.
  • You don’t need a referral, but if you are part of the Chronic Disease Management program (formerly EPC), please bring the information from your GP.
  • X-rays, reports or other scans (recent or past) relating to the area can be beneficial.

We recommend you wear comfortable clothing, you may be asked to disrobe depending on where your issue is, but there will always be a gown provided and you may always choose to remain clothed.

Osteo Initial visit (60 mins) $112
Osteo Standard (40 mins) $92
Osteo Long (60 mins) $132
Massage Long (80 mins) $132
Massage (40 mins) $92

*Please give 24 hours notice for alterations to appointments, otherwise a late fee will apply.

We do! We often deal with third parties including TAC, Workcover and DVA. You should bring any documentation from them, but the most important thing is a client number. We can also help you understand the process as each have a different method or system. It can be confusing, plus something stressful has usually happened for you to be on one of these programs.

Claiming on Medicare requires a Care Plan from your GP, we can process it on the spot for you if you have your Medicare card. Private health is claimable with your card, we will swipe it and instantly claim it, sometimes there is no gap, and other times you only get a small rebate – it depends on your level of cover. It’s best to contact your fund directly if you wish to know how much is claimable.

This question is common! Osteopathy, simply is hands-on physical therapy. We might use a mix of education, strengthening, stretching and massage to help you feel better. “Osteo” does mean bones, but there’s the ligaments, muscles, tendons and nerves that also make up the musculoskeletal system, which make up the major area of the body we deal with.

Regarding Osteo vs Physio vs Chiro – we’ve all spent an incredibly long time at uni studying the human body and how to get the best out of it. It’s far more important that you realise there’s more to it than a label. Find a person, a practitioner that is on your level, or suits your needs. Think about the way they value you and your goals, and choose them.

We have osteopaths and a myotherapist who has also trained in remedial massage. Together we offer diagnosis, treatment, advice and education. We have extensive knowledge of exercises and rehabilitation, whether basic or complex, at all levels including competitive athletes and gym programs. Our practitioners are also trained in dry needling, manipulation, articulation and soft tissue techniques – ultimately it will be a joint decision between you and your practitioner for what suits your needs to get the best result.


Massage styles

You’ll love the mix of relaxation, remedial, sports, therapeutic, soft tissue, cupping, deep tissue or corporate massage that are offered. Like people, they come in many different styles, we’ll ask what your preference is at the start and throughout to make sure it suits. Lymphatic drainage is also particularly helpful to assist with certain issues.

We sell a variety of products to help with your recovery. We don’t believe in offering you something that won’t assist or make your life better. We stock: spikey balls, rigid/Kinesio tape, stretchy bands/theraband, foam rollers, pillows, rubber thumbs, Archies thongs, and some supplements (from Bioceuticals and Metagenics).

We have a wide range of access to many different items and can source almost anything including weights, tape or other exercise materials. We’re also knowledgable on products you can find on the shelf at Kmart or Chemists because despite being cheaper, sometimes they still can do a decent job!

What is Dry Needling?

To improve or restore function or altered or dysfunctional tissue, fine single use needles are inserted. Depending on the specific techniques used, this method can assist in whole body and local pain reduction, decrease sensitivity of trigger points, and help reduce muscular tightness and spasm. The name ‘dry needling’ is largely used to distinguish it from other types of needling that involve injections of ‘wet’ substances into an affected area.

How does it differ from acupuncture?

Although the needles used are identical, it is not the same. Dry Needling uses a western medical/anatomical approach to guide needle placements. In comparison, acupuncture traditionally used in Chinese Medicine or by acupuncturists involves the utilisation of meridian or points based on an East Asian Medicine diagnosis and theories to treat local and systemic conditions.

How does it work?

It may help to reduce pain, improve joint mobility, and reduce unwanted tissue tension and trigger points that may be slowing your rehabilitation and return to full activities. Although the precise mechanisms are complex and not fully known, dry needling is thought to decrease pain via local and central nervous system responses, as well as promote local physiological and chemical changes to restore homeostasis (normal balance) in the muscle tissue.


  1. Australian Society of Acupuncture Physiotherapists (ASAP, 2013) Guidelines for safe acupuncture and dry needling practice.
  2. Brady, S., McEvoy, J., Dommerholt, J., & Doody, C. (2014). Adverse events following trigger point dry needling: a prospective survey of chartered physiotherapists. The Journal of Manual & Manipulative Therapy, 22(3), 134–140. http://doi.org/10.1179/2042618613Y.0000000044