The information provided on this website has been compiled for your personal use only. Infinity Health and Osteo (IHO) makes no warranties about the accuracy or completeness of any information contained on this website. IHO, including its directors, affiliates, employees and contractors will not accept any liability for any loss, damage or other injury resulting from its use.

Links to other websites are provided for your convenience and IHO are not responsible for the information contained on those websites. The provision of a link to another website does not constitute an endorsement or approval of that website, or any products or services offered on that website.You are not permitted to reproduce or alter this website, or any copy of it, for any other purpose without prior written consent.We reserve the right to make modifications, (including additions, deletions, and corrections) to the web site, at any time and without notice.Your use of this site includes your acceptance of this Disclaimer and the Terms and Conditions listed on this page.

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

When your consent is necessary

When you register as a patient of our practice, you provide consent for our Practitioners and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (if applicable) for identification and claiming purposes
• healthcare identifiers
• health fund details (if applicable).

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

1. When you make your first appointment our practice staff will collect your personal and contact information.
2. During the course of providing medical services, we may collect further personal information.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us or make an online appointment
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

• • your guardian or responsible person
  • other involved healthcare providers, such as your General Practitioner or specialists, other allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

Disclosing Information

We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:

• For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
• Where we have the consent of the individual to do so,
• As required by law, or
• Under other circumstances where permitted under the Act.

Unauthorised Disclosure or Access

We take protecting your privacy seriously. Unauthorised disclosure of, or access to, personal information by our employees or contractors is a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.

Storage and protection of personal information

IHO stores information as electronic records, paper records converted to electronic form or visual records (X-rays, CT scans, videos and photos). Our practice stores all personal information securely online. Electronic format records are stored in protected and encrypted information systems. These systems are viewable by all practitioners at the clinic. Only client letters exchanged with other medical clinics are visible to reception staff.

Personal Information adjustments or corrections

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time. Some requests may take up to 30 days to be processed.  In some cases an administration fee may be charged in order to cover the costs of complying with the request. In most cases this charge will not exceed $66 (inc GST).

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing.

Our website

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You have a variety of tools to control the data collected by cookies, web beacons and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Availability and Review of Policy

We will make our privacy policy available upon request and will provide a link to this policy from our website. This policy will be reviewed from time to time. Any amendments will be incorporated into the updated policy.